Data deletion

1. How to request it

1. Email hola@paltasolutions.com.ar with the subject Data deletion.
2. Tell us the detail that lets us find you: your phone number, your email or the Instagram or Facebook account involved.
3. If you wrote to a business that uses our services, tell us which one so we can locate it faster.

You don't need to create an account or fill in any form.

2. If you are a contact of one of our clients

If your data reached us because you wrote on WhatsApp, Instagram or Messenger to a business that uses our services, that business is the controller of your data. You can ask either that business or us: if you write to us, we coordinate with the business and delete what we process on its behalf.

3. Timeframes

• We confirm we received your request within 2 business days.
• We delete the data within 5 business days, as required by section 16 of Argentine Law 25,326.
• We email you when it's done.

4. What we delete and what we can't

We delete the data stored in our systems and in our providers' systems. Backups are deleted when their rotation cycle ends.

Data that Meta keeps in its own systems is governed by Meta's Privacy Policy. We also can't delete data the law requires us to keep; if that applies, we'll tell you.

More information in our Privacy policy.